The Essentials

OUR VISION

Dièse From Paris is an independent brand born from a vision: to create a contemporary wardrobe where Parisian elegance meets street energy.

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MAINTENANCE TIP

How do I care for my clothes?

Each DIESE FROM PARIS piece is designed using quality materials, such as Jersey cotton and French Terry. To preserve its shape, softness, and the embroidery finish, we recommend that you:

. Wash inside out at 30°C with similar colors.

. Use a delicate cycle and a mild detergent.

. Avoid bleach and harsh products.

. Air dry. Avoid tumble drying to limit shrinkage and preserve the fabric quality.

. Iron at a low temperature inside out. Never iron directly over the embroidery or prints.

. Do not dry clean, unless otherwise indicated on the label

How can I maintain the quality of my parts?

Store your clothes in a cool, dry place, away from direct light. Use quality hangers and avoid overcrowding your closet.

How do I remove stains?

Treat stains quickly with cold water. For stubborn stains, use a mild stain remover suitable for the type of fabric. When in doubt, consult a professional cleaner.

PRODUCT INFORMATION

How do I know my size?

Consult our detailed size guide available on each product page. We also offer an email consultation service if you need assistance.

Are the materials used certified?

We use high-quality materials, OEKO-TEX certified and sourced from responsible suppliers. Discover our commitment to sustainability.

Do you offer size exchanges?

Yes, size exchanges are free within 14 days. Contact our customer service team to arrange your exchange.

ORDER & PAYMENT

Can I modify or cancel my order?

Changes and cancellations are possible within 2 hours of your order. After this period, please contact us directly via our contact form.

How can I track my order?

A tracking number will be sent to you via email as soon as your order has shipped. You can also track your order from your customer account.

What to do in case of a delivery issue?

If your package does not arrive within the expected timeframe, please contact us with your tracking number. We will investigate and resolve the issue quickly.

Do you accept payments in installments?

Yes, we offer 3 or 4-installment payment solutions at no extra cost through our financing partners.

RETURNS & REFUNDS

What is the return policy?

Returns are accepted within 14 days of receipt of your order. Items must be in perfect condition, unworn, and with their tags attached.

How do I make a return?

Log in to your account and go to your orders. Select the item you wish to return and follow the instructions. You will receive a return label by email.

How long does it take to get a refund?

Once your return is received and inspected, the refund is processed within 5-7 business days. It will appear in your bank account depending on your financial institution.

Which payment methods do you accept?

We accept credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers.

Frequently Asked Questions

FAQ

What are the delivery times?

2-5 business days in metropolitan France. 5-10 days for international deliveries.

Is delivery free?

Free delivery on orders over €80. For smaller orders, shipping costs are calculated based on the destination.

Do you ship internationally?

Yes, we deliver there. Times and costs vary depending on the destination. Consult our delivery page for more details.

What is the return policy?

Returns are accepted within 14 days of receipt of your order. Items must be in perfect condition, unworn, and with their tags attached.